Cairns Convention Centre Policies

Here we outline our commitment to important core values and goals.

Corporate Social Responsibility

Can you explain this for me?

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Here are all the details you need!

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Environmental Sustainability

Do you help protect the environment?

Short Answer:

In every way we can!

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View Our Quality Policy

Do we have a quality policy?

Short Answer:

Yes, and we are committed to it!

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Situated between two World Heritage listed areas, the Great Barrier Reef and Wet Tropics Rainforest it is important the Cairns Convention Centre maintains stringent environmental controls.

Twenty years after winning the EIBTM “Most Environmentally Conscious Congress Centre Award” the Centre continues its industry leadership in the area of sustainable operation.

The Cairns Convention Centre holds Earth Check Green Globe benchmark status based on practices commenced in 1996 when the building opened.

Whilst the environment is an important part of the Centre’s CSR policy, one of our most heart warming projects is the supply of excess delegate satchels for use as school bags in the “child soldier” rehab centres in Ghana and the MAF Kids Programme in Paua New Guinea and Arnhem Land.

If you are holding an event at the Cairns Convention Centre and would like to participate in the “Satchels for School Project” your Event Coordinator will be happy to assist.

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ENVIRONMENTAL SUSTAINABILITY – Caring for our unique area

The Cairns Convention Centre is a world class convention and entertainment facility which strives for the highest level of quality in everything we do.

The Cairns Convention Centre is situated beside two World Heritage listed natural wonders the Great Barrier Reef and the ancient Wet Tropics rainforests, the only place in the world where two such sites sit side by side.

We respect this natural environment and recognise the need to reduce any harmful effects on it and promote sustainability to ensure not only these natural wonders, but the whole environment is preserved for future generations.

The Centre aims to promote better sustainability through:

  • Compliance with all relevant environmental legislation and adhering to all required standards and benefits.
  • Setting and communicating environmental objectives to reduce natural resources used and minimise adverse environmental impacts
  • Incorporating sustainability principles in current and future policy, procedure and decision making processes
  • Aid regeneration through supporting locally accredited environmental organisations as a means to off setting clients, delegates and our own footprint and assisting the sustainability for future generations
  • Continually review, monitor and reduce the Centre’s impact on the environment by assessing and setting targets on energy consumption, water consumption, waste production, paper, cleaning and pesticide use by reducing, recycling and reusing
  • Encourage and engage staff, suppliers and other partners whom have similar environmental philosophies

The Cairns Convention Centre recognises its responsibility to practice and promote behaviours that support environmental sustainability.

QUALITY POLICY – Our commitment to you

The Cairns Convention Centre’s mission is to operate a world class venue with a commitment to excellence by delivering our client’s success through friendly, tropical hospitality.

To assist us to achieve this objective the management of the Cairns Convention Centre believe quality management is an important tool as we seek constant small improvements in every aspect of our performance.

Our policy is to establish and maintain an effective and efficient quality system, planned and developed to ensure a timely and cost effective service to meet our client needs.

Our Quality Management System defines how effective control through the use of written procedures, training and management tools enable the prompt detection and correction of irregular service delivery.